Terms & Conditions

Please kindly read these Terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party

These Terms and conditions constitute an agreement with Halongcruisetours.net ( Operated by Vietnam ANZ Travel). By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

1. Rate:
Tour prices are valid till December 2010 is net price and quoted in American dollar per person

2. Payment.
Payment to Halongcruisetours.net could be made by Western Union, Bank Transfer or by Credit Card ( If pay by Credit Card, please add 3% of the Bank commission). Payment instruction will be provided once booking confirmed.

3. Included in quoted programs:
- Fully guided sightseeing as noted in the itinerary (including all entrance fees)
- Junk Cruise Reservation at passenger's requests.

4. Deposit and Cancellation
- Deposit can be settled via our methods above.
Deposit are generally US$100/person (non-refundable) is required at booking.
- Cancellation will be charged as follow:
+ More than 15 days prior to trip departure. No more charge (kindly note that the deposits are non-refundable).
+ 7-14 days before arrival: 50% on total charged
+ Within 1-6 days before arrival: 100% on total charged.

5. Final Payment
For your convenience, the balance shall be settled in Hanoi by either Cash or Credit Card.
Normally before departure, our Cruise specialist will meet you in 10 minutes at your hotel lobby for tour briefing and settle the balance of the tour.
6. Refund of Unused services
No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services, which are included in the tour prices but not utilized by the tour member.

7. Privacy Policy
Halongcruisetours.net is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognise that some visitors to our web site may have concerns about the information they provide to us and how we treat that information.
This Privacy Policy has been developed to demonstrate to our valued clients that we collect only the information necessary for our interaction with them and to fulfil their instructions to us. We are committed to the highest ethical standards in the collection, security and use of the personal information provided to us.

8. Voucher
Voucher will be issued after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax to passenger.

9. Liability and Insurance
Halongcruisetours.net is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

10. Confirmation
All confirmations are generally confirmed by return email/fax within 24 hours.
*More question, please Contact us.